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Case Study: Improving the aftermarket customer experience to increase revenue.

Customer Profile A major UK manufacturer of commercial mowers and components whose dedication to continued customer satisfaction and increased revenues merits market-beating digital solutions.

Case Study: Implementing the right parts ordering system for your customers

Customer Profile A major global manufacturer of sports cars and components whose recent investment in a traditional eCommerce solution has led them to review their approach to aftersales and research..

How digital replicas help manufacturers enhance their after sales CX

There is a strong commercial argument for organisations to invest in an enhanced customer experience (CX) – with a growing wealth of evidence demonstrating the potential ROI this provides. For..

Building customer loyalty in the aftermarket matters more than ever

As the world pushes manufacturers to become increasingly sustainable, the lifetime of the average product will become longer. The era of ‘planned obsolescence’ is coming to an end not just because..

How digital platforms are helping to increase aftermarket revenues

Aftermarket parts sales are a lucrative source of revenue for product manufacturers – especially in competitive markets where product margins are squeezed. In the automotive sector, for instance,..

Why a standard eCommerce solution will make your parts problem worse

As a manufacturer, you want your e-commerce journey to be enjoyable, so customers will continue to buy parts online, freeing up your team to focus on the business and not taking parts enquiries over..

9 ways user experiences are enhanced by 3D parts catalogues

The success of big tech companies is often attributed to their relentless focus on the user experience. This is evident in the intuitive nature of every Apple device and every Amazon purchase. With..

How to build the business case for a 3D parts catalogue

Manufacturers are giving their customers access to 3D parts catalogues for numerous reasons. Providing users with a vastly improved aftermarket experience is just one of them.

Why giving customers easy access to parts information is essential

If manufacturers want to build better relationships with their customers, providing easy access to after sales information is a must.When a machine or vehicle needs components replaced, customers..

5 Minutes with Natalie Wilsdon

March 8th was International Women's Day. To celebrate, we spoke to some of the brilliant women working at SamsonVT to find out why they chose a career in STEM.

How enhanced aftersales customer service will boost business sales

For end-users looking to maintain and service machinery,Partful replaces technical documents with a highly appealing interactive 3D model that allows them to see a product from every angle. They can..

Unlock your data to enhance the aftersales experience

Manufacturers can derive huge benefits from sharing product information they hold in their systems with their customers – the challenge is to unlock that data.

Improving functionality and performance with Three.js custom shaders

Software engineer Kyle Watson has been making improvements on SamsonVT's approach to CORE 3D rendering, and this is what he found using Three.js custom shaders.

Improving Aftersales at Briggs Automotive Company

The BAC Mono Briggs Automotive Company (BAC) is a British car manufacturing company based in Speke, Liverpool. BAC developed the world’s first road legal single-seater supercar – the BAC Mono.

Improving Aftersales at Yamazaki Mazak

Mazak: Committed to excellence Established in 1919, Yamazaki Mazak is a machine tooling manufacturer based in Oguchi, Japan. The company is a world leader in the manufacturing and distribution of..

Why giving customers easy access to parts information is essential

If manufacturers want to build better relationships with their customers, providing easy access to after sales information is a must.

How to stop the damage caused by incorrect parts identification

The implications when customers incorrectly identify replacement product parts are far from trivial – for either the customer or the manufacturer.

How we can learn from Aerospace and Electric Vehicle Sectors – and save millions

We recently sat down with Dr Moray Kidd and picked his brains on what he believes is the future of AI in maintenance engineering.