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Case Study: Improving the aftermarket customer experience to increase revenue.

Customer Profile A major UK manufacturer of commercial mowers and components whose dedication to continued customer satisfaction and increased revenues merits market-beating digital solutions.

Case Study: Implementing the right parts ordering system for your customers

Customer Profile A major global manufacturer of sports cars and components whose recent investment in a traditional eCommerce solution has led them to review their approach to aftersales and research..

How digital replicas help manufacturers enhance their after sales CX

There is a strong commercial argument for organisations to invest in an enhanced customer experience (CX) – with a growing wealth of evidence demonstrating the potential ROI this provides. For..

Building customer loyalty in the aftermarket matters more than ever

As the world pushes manufacturers to become increasingly sustainable, the lifetime of the average product will become longer. The era of ‘planned obsolescence’ is coming to an end not just because..

How digital platforms are helping to increase aftermarket revenues

Aftermarket parts sales are a lucrative source of revenue for product manufacturers – especially in competitive markets where product margins are squeezed. In the automotive sector, for instance,..

Why a standard eCommerce solution will make your parts problem worse

As a manufacturer, you want your e-commerce journey to be enjoyable, so customers will continue to buy parts online, freeing up your team to focus on the business and not taking parts enquiries over..

9 ways user experiences are enhanced by 3D parts catalogues

The success of big tech companies is often attributed to their relentless focus on the user experience. This is evident in the intuitive nature of every Apple device and every Amazon purchase. With..

How to build the business case for a 3D parts catalogue

Manufacturers are giving their customers access to 3D parts catalogues for numerous reasons. Providing users with a vastly improved aftermarket experience is just one of them.

Why giving customers easy access to parts information is essential

If manufacturers want to build better relationships with their customers, providing easy access to after sales information is a must.When a machine or vehicle needs components replaced, customers..

5 Minutes with Natalie Wilsdon

March 8th was International Women's Day. To celebrate, we spoke to some of the brilliant women working at SamsonVT to find out why they chose a career in STEM.