Taking after sales service
up a gear for OEMs
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Every product is unique. Some products contain 1,000 parts, some contain 30,000 parts. Whatever your product and industry, whether you manufacture cars, buses, medical equipment, motorcycles, conveyor belts or packaging units, the SamsonVT software platform can ensure your customers can easily order the parts they need, and fit them!
Our scalable platform provides a cost effective tool for original equipment manufacturers who are looking for a unique after sales experience for customers.
Our easy to set up platform is ideal for all manufacturers, and suitable for all budgets.
Our clients range from those selling products into domestic markets and manufacturers who are selling to larger global markets who have added complexities of language, time zone and price.
Our onboarding team are from an engineering background, and will work closely with you to ensure your CAD, your BOM and your work instructions are in tip top shape. Our experts will talk you through each step and be on hand to offer advice and support throughout the process.
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If you are assessing your aftersales strategy and looking at ways to offer a service that outweighs your competition, download our free E-guide '5 simple steps to build an aftermarket service your product deserves'.
Our software platform helps you to;
Centralise
part information, sell across multiple channels, and share data with partners & dealers in real time.
Attract
more customers through our unique self serve portal that customers and dealers will love.
See our products in action
Helping OEMs to centralise information, streamline work instructions and increase parts revenue
Update and deliver
Take control of your data with an intuitive interface. Instantly add and edit part information, new products, pricing, and compatibility data, reducing overhead costs and increasing parts purchased directly from your business.
Multiple systems, one platform
Centralise part information, sell across multiple channels, and share data with partners in real-time. Help your customers and team self serve, educating themselves on work instructions to help fix their vehicles first time, every time.
Communicate with your dealer network
Stay on top of specific service requirements and communicate them effectively to dealers. With no PDFs or manuals, our platform makes product parts easier to sell, giving them the right information at the right time.
Putting manual after sales in autopilot
Minimise the cases your customer service team face by digitising the buying, selling and servicing. If an engineer’s called out, our easy to understand work instructions are more efficient than traditional training techniques.
Increase revenue up to 50%
By improving your parts ordering, training processes, and removing updating PDFs and printing user manuals from your business models, you’re able to reduce overall business cost and hit core revenue KPIs.
Used across many sectors
Transport
Aerospace
Defence
Industrial Manufacturing
Marine
Take our software for a test drive
One platform, multiple solutions
for your business needs
Our unique software platform using 3D visualisation to help your team, customers, or dealers to easily identify and fit parts they need.
Available in over 100 languages, our platform gives customers, dealers, and engineers access to the right information at the right time around the world.
Our solutions, Partful and Workflo, are available as either individual products or together as a single, streamlined solution to help you cost effectively serve customers and easily train your engineers and internal team.
Update and deliver
Customer focused 3D digital parts catalogue that simplifies user manuals and streamlines after sales processes, helping everyone to easily identify and buy the parts they require while increasing profits by up to 50%.
Right fix, first time
Empower your engineers to access the work instructions they need to understand how to build and repair your vehicles quickly and accurately. More efficient and effective than traditional training techniques.
- Helping businesses
- level-up their
- aftersales process
Meet our engineers and experts
SamsonVT:
Empowering OEMs
to transform their after sales service
We now have an interactive 3D parts catalogue that can be used universally by all of our customers and dealers, irrespective of where they are. This is a massive advantage to us to move away from the traditional paper based manuals. By also going paperless, we are contributing to a greener society which is as electric car manufacturers it's really important to us.
Having our maintenance instructions available online has had made such a massive difference to our workforce. We are now able to house once central knowledge database for all staff, rather than relying on individual nuances and skill sets.
